Privacy Policy

1. Who we are

GrenX Australia supplies and fits accessories for the INEOS Grenadier. This privacy policy explains how we handle personal information collected through our website, customer portal, and workshop booking system.

2. What we collect

We collect information you provide directly, such as your name, email address, phone number, vehicle details, and booking preferences. We may also collect technical information like your IP address, browser type, and pages visited to keep the site secure and improve performance.

3. How we use your information

• To provide workshop bookings, quotes, and customer support.
• To communicate with you about your vehicle, appointment, or order.
• To maintain records of fitted products and warranty support.
• To improve our website, products, and services.
• To meet legal, regulatory, or insurance requirements.

4. How we share information

We do not sell personal information. We only share it with service providers who help us run our business — for example, email and SMS delivery, calendar syncing, and cloud hosting — and only to the extent needed for them to perform those services.

5. Storage and security

We store data using reputable cloud services with industry-standard security measures. Access is limited to authorised staff, and sensitive data is encrypted in transit and at rest where supported by our providers.

6. Cookies and analytics

Our site may use cookies and similar technologies to remember your preferences and understand how visitors use the site. You can control cookies through your browser settings.

7. Your rights

You can ask to access, correct, or delete the personal information we hold about you by contacting us. We will respond within a reasonable timeframe and may need to verify your identity before making changes.

8. Contact us

Questions about this policy can be sent to info@grenx.com.au.